"Teens today need training in everyday courtesies. I have to actually train my teen employees to greet people who walk into the shop and I need to teach them to look customers in the eye while talking."
This comment came from a business owner. She is not alone in her evaluation of teen workers. Since she mentioned her frustration, I have heard others in similar positions express the same sentiment.
Historically, people skills have been caught. Subtle interactions and nonverbal communication were observed and then imitated.
Apparently what used to be noticed and practiced is now slipping past many young people. Perhaps we are too distracted with devices and schedules to lift our heads, see life around us, and to interact with others.
Many of the items listed in Robert Fulghum's book, All I Really Need to Know I Learned in Kindergarten are soft skills, people skills. Here are some of the items on his list:
We can no longer solely rely on our kid's power of observation and ability to interpret interpersonal interaction. Soft skills such as communication, respect, integrity, positive attitude, work ethic, conflict resolution, empathy, time management, and team work need to be intentionally taught in the home.
So how are your kid's soft skills?
Here are some questions to evaluate where they may need some training. (Note: some of these questions over lap the EQ Assessment-blog #1 in the series. See additional links below.):
1. Is your child able to share?
2. Can your child play by the rules?
3. Is your child respectful of other people?
4. Is your child responsible for his "stuff" and mess?
5. Does your child admit when he is wrong and say he is sorry?
6. Can your child look others in the eye when speaking or listening?
7. Does he greet people as they enter a room?
8. What is his general disposition?
9. Is he able to persevere?
10. How does he handle disagreement?
People skills and Emotional Intelligence (or EQ) are closely linked. EQ can be increased and social skills can taught.
The upcoming blogs will focus on developing our children's people skills. In the meantime, let's follow Robert Fulghum's advice. Eat warm cookies with cold milk, take an afternoon nap, flush, and hold hands and stick together.
Love your neighbor as yourself.
Mark 12:31
Mark 12:31
Lori Wildenberg is a licensed parent and family educator and co-founder of 1Corinthians13Parenting.com , Lori's newest parenting book is available on Amazon or at your favorite bookstore. Messy Journey: How Grace and Truth Offer the Prodigal a Way Home. Contact Lori for your next event or for parent consulting or parent training courses. Lori can also be found mentoring over at the MOMS Together community on Facebook.
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Here are the previous related blogs on EQ:
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